Expert coverage of online reputation, review removal, and AI search. Original research and practitioner-led guides on the topics that protect and build business reputations worldwide.
Inside Booking.com's May 2026 changes: AI Trip Match using guest reviews, verified-stay submission, 24-month rolling score, and the 7-day plan for hotels and short-stay operators.
Inside Indeed's May 2026 changes: AI Job Match using company reviews, verified-employee submission, 24-month rolling rating, and the 7-day plan for HR and talent teams.
Inside G2's May 2026 changes: AI-powered buyer summary, dual-channel verification, Grid leaderboard reset, and the 7-day plan for B2B SaaS marketing teams.
Inside Tripadvisor's May 2026 changes: rebuilt Popularity Index, AI trip planner with deep review citations, and the 7-day plan to defend or grow hospitality ranking.
Inside the FTC's first wave of fake review rule penalties: 27.4M in settlements, the new disclosure standard for incentivised and AI reviews, and the 7-day compliance plan.
Inside Glassdoor's May 2026 changes: real-name identity for new reviews, 12-month rolling rating window, and the 7-day plan to defend your employer brand.
Inside Reddit's May 2026 Answers rollout: AI search live for all logged-in users, citation patterns from 18,000 queries, and the playbook for brands and moderators.
Inside Apple's May 2026 Maps update: native ratings replace Yelp on primary listings, Featured Place rollout, and the 7-day plan to claim and rank in Apple Maps.
The honest answer to whether you can delete a Google review, with 2026 removal rates from 120,318 cases and the exact paths that work for reviewers, businesses, and unfair reviews.
Inside TikTok Shop's 2026 review changes: video-first ratings, 6,200 seller suspensions, new merchant trust score, and the 7-day plan to defend your shop's distribution.
Copy-paste templates for Google review removal requests, with 2026 removal rates from 14,206 submissions and the wording that doubled success in our matched-pair tests.
47 fake review statistics for 2026, from a 120,000-review audit across Google, Amazon, and Trustpilot. AI signatures, detection rates, removal odds.
Practical review sentiment analysis benchmark for 2026 across 480,000 reviews and 7 industries. Topic scoring, churn prediction, and response prioritisation.
What one new 1-star review actually does to conversion, revenue, and rank, measured across 320 matched profiles for 90 days. Recovery curve and the response premium.
38 brand reputation research data points for 2026 from a year of monitoring 1,400 brands across trust, crisis cycles, AI visibility, and recovery speed.
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